General Terms & Conditions

These general terms and conditions ("Terms") apply between Yoku Buss AB ("the Company") and the customer ("the Customer") upon booking and performing transport services. By confirming a booking, the Customer is deemed to have read and accepted these terms. The Terms apply unless otherwise agreed in writing between the parties.

1. Booking Conditions

1.1 Booking and entry into agreement

  • Booking can be made via email, telephone, or through the Company's booking form.
  • A binding agreement is deemed entered into only when the Company has confirmed the booking in writing.
  • In connection with the booking confirmation, details regarding price, date, times, and any additional services are provided.

1.2 Price Information

  • All prices quoted by the Company include value-added tax (VAT) unless otherwise explicitly stated.
  • The stated price is based on the information provided by the Customer at the time of booking. If the scope of the trip changes or additional costs arise (e.g., road tolls, parking fees, bridge tolls, ferry fees, or extra waiting time), the Company has the right to adjust the price accordingly.

1.3 Payment Terms

  • Prepayment is the general rule, unless another written payment agreement has been made.
  • Payment must be received by the Company at least three (3) business days before the departure date, unless otherwise agreed in writing.
  • Payment must otherwise be made by the date specified on the invoice or in the booking confirmation.
  • In case of non-payment or late payment, the Company has the right to charge interest on late payment in accordance with the Interest Act and a reminder fee.

2. Cancellation and Modification Rules

2.1 Cancellation by the Customer

  • Cancellation must be made in writing to the Company.
  • More than 3 business days before the departure date: Cancellation can be made free of charge.
  • 1–3 business days before the departure date: The Customer is charged 50% of the total booking amount.
  • Less than 24 hours before the departure date: The Customer is charged 100% of the total booking amount.

2.2 Changes to booked trip

  • Changes must be notified in writing.
  • The Company strives to accommodate changes to the extent practically possible.
  • Changes affecting the trip's layout, time requirements, or scope may result in a price adjustment.

2.3 Cancellation by the Company

The Company has the right to, without liability for damages, cancel or interrupt the assignment in circumstances that the Company could not reasonably foresee or influence, such as:

  • serious technical faults,
  • extreme weather conditions,
  • traffic disruptions,
  • driver illness or other hindrance,
  • force majeure-like situations.

In such cases, the amount paid for the cancelled service will be refunded, which constitutes the Company's maximum liability.

3. Customer Obligations and Responsibilities

3.1 Passenger behavior and rules of conduct

  • The Customer is responsible for ensuring that all passengers follow the driver's instructions and behave in a way that does not jeopardize safety, order, or the vehicle's condition.
  • Damages caused by passengers will be charged to the Customer.
  • Consumption of alcohol on board is only permitted with express written approval from the Company.

3.2 Timing

  • The Customer is responsible for ensuring that agreed times are followed.
  • Delays caused by the Customer or passengers may be charged according to the applicable hourly rate.

3.3 Safety

  • Passengers must use seat belts when available.
  • The Customer is responsible for informing travelers about these safety rules.

4. Yoku Buss AB's Responsibility

4.1 Execution of transport

  • The Company is responsible for providing a roadworthy and approved vehicle as well as a qualified driver.
  • The Company follows applicable legislation regarding driving and rest times.

4.2 Delays and hindrances

  • The Company is not responsible for delays or disruptions caused by circumstances beyond the Company's control, such as traffic accidents, roadworks, weather, or other unforeseen events.
  • The Company is not responsible for indirect costs or consequential damages such as missed connections, extra tickets, accommodation, or similar.

4.3 Luggage

  • The Customer is responsible for their personal belongings.
  • The Company does not compensate for loss or damage to valuables unless they have been handed over to the Company for special storage.

5. Optional Services

Additional services such as a guide, trailer, or special equipment must be booked in advance and will be charged according to the current price list.

6. Personal Data

Personal data is processed in accordance with GDPR and is used only to administer bookings, communication, and invoicing.

7. Force Majeure

The Company is exempt from liability to the extent that performance is prevented by circumstances beyond the Company's control, such as natural disasters, strikes, government decisions, or other extraordinary events.

Swedish law shall apply to these Terms. Disputes that cannot be resolved through dialogue shall be settled by a general court with the Company's domicile as the first instance.

Environmental Policy – Yoku Buss AB

Yoku Buss AB conducts its operations with long-term responsibility for the environment and future generations. The Company strives to continuously reduce its environmental impact and comply with relevant environmental laws, regulations, and industry requirements.

The Company undertakes to:

  • Minimize emissions by using modern, environmentally rated vehicles and by optimizing driving distances and fuel consumption.
  • Perform regular service and maintenance to ensure that vehicles meet current environmental requirements.
  • Train drivers in eco-driving and sustainable routines.
  • Minimize waste and work for responsible handling of consumables.
  • Evaluate and improve the Company's environmental work continuously, and encourage suppliers and partners to follow similar environmental standards.

By hiring Yoku Buss AB, the Customer contributes to a more environmentally friendly and sustainable transport alternative.

GDPR Policy – Processing of Personal Data

Yoku Buss AB processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and supplementary Swedish data protection legislation.

1. Purpose of processing

The Company processes personal data for the following purposes:

  • Administration of bookings and transport assignments
  • Customer support and communication
  • Invoicing and financial management
  • Compliance with legal obligations

2. Categories of data

The Company may process the following data: name, telephone number, email address, billing information, booking information, and other information provided by the Customer in connection with the order.

3. Legal basis

Processing takes place primarily on the basis of:

  • Contractual relationship (to fulfill agreements)
  • Legal obligation (e.g., accounting)
  • Legitimate interest (communication and customer service)

4. Storage of data

Personal data is stored only as long as necessary for the purposes and thereafter in accordance with applicable accounting and storage requirements.

5. Sharing of data

The Company does not disclose personal data to third parties without the Customer's express consent, with the exception of:

  • government requirements,
  • necessary handling of payments, or
  • suppliers assisting the Company (e.g., invoicing systems) who are covered by personal data processing agreements.

6. Customer rights

The Customer has the right to request access to, correction of, deletion of, or restriction of processing of their personal data as well as the right to object to the processing. Requests are made in writing to the Company.

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